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We made Carpe to solve a problem we’ve struggled with since childhood - and we want to help you too! If you have any questions or issues with Carpe, want some tips on how to use Carpe best, or just want to talk sweat - please contact us personally!
How can we help?
Need help with something else?
We've got you.
If you have a subscription
Most updates can be handled instantly through the subscription portal. Once an order has started processing, we’re unable to cancel or modify it.
Just FYI
- Our formula is gluten free, nut free, not tested on animals, cruelty free, paraben free, vegan, & vegetarian. Carpe is also Leaping Bunny certified!
- Find ingredients for all of our products on their individual product pages.
- Package marked as delivered but nothing's arrived? Carriers sometimes scan packages before completing the final drop-off. We recommend waiting 48 hours before reaching out. Most of the time, packages arrive within a day or two of the status update.
Questions?
Our support team is here to help with order issues, shipping questions and product support.
Send us a note by filling out this form. We’ll take it from there. Most messages are answered within 48 hours.
To keep things moving as quickly as possible:
- If your question is about an order, include the email you used to place your order and the order number.
- Use the subscription portal for subscription updates
- Please send one message per issue
